Privacy Policy – TikBuy.au

Effective Date: 16/04/2025

TikBuy.au (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws and international best practices.

By using TikBuy.au, you agree to the collection and use of information in accordance with this policy.

1. What We Collect

When you browse or interact with our site, we may collect:

a) From Buyers:

Full name
Email address
Shipping address
Phone number (if provided)
Order and payment details
Purchase history
IP address and device info
Browsing activity on our site (via cookies)

b) From Sellers:

Business or personal name
Email and contact details
Shipping practices and fulfilment information
Bank or payment details for payouts

We do not collect or store full payment card numbers. All transactions are processed securely via third-party services (e.g. Stripe, PayPal).

2. How We Use Your Information

We collect and use your information to:

Process and fulfill orders
Facilitate payments and refunds
Provide order and shipping updates
Respond to inquiries or disputes
Prevent fraud or abuse
Improve our services and website performance
Comply with legal obligations

We may also use anonymised data to understand shopping behaviour and platform usage trends.

We do not sell your data to third-party marketers.

We may share your information only with:

Sellers — so they can fulfill your order
Payment providers — for secure transaction processing
Logistics providers — to enable shipping and tracking
Customer service tools — to assist you with support
Government authorities — where required by law (e.g. fraud, customs, taxation)

All third parties are required to keep your data secure and only use it for the purposes intended.

4. How We Protect Your Data

We use:

SSL encryption across our website
Regular software and plugin updates
Secure servers hosted by reputable providers (e.g. Hostinger, Cloudflare)
Limited access to personal data by staff or partners

Despite our best efforts, no online transmission or storage is 100% secure. By using TikBuy.au, you accept this risk.

5. Cookies & Analytics

We use cookies and similar technologies to:

Improve your experience on the site
Remember your preferences
Track site performance
Analyse user behaviour (via Google Analytics or similar)

You can disable cookies in your browser, but some site features may not work correctly.

6. Email Marketing

If you opt in, we may send you:

Order confirmations and updates
Special offers or updates from TikBuy.au

You can unsubscribe from marketing emails at any time via the link at the bottom of the message.

7. Children’s Privacy

TikBuy.au is not intended for children under the age of 16. We do not knowingly collect personal data from children.

8. Access & Control Over Your Data

You have the right to:

Access the personal data we hold about you
Request corrections
Request deletion of your personal data (subject to legal and operational requirements)

To request access or deletion, contact us at here.

9. International Users

If you are accessing TikBuy.au from outside Australia, your data may be stored or processed in Australia or other jurisdictions with different privacy protections. By using our site, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Your continued use of the site after changes are published means you accept the updated terms.

11. Contact Us

For any privacy-related inquiries, contact us here.